PTL Live Chat Product Features
| Pricing Info |
Version:PTL-3 |
| 1 Operator Per Month* |
$17.95 |
| 5 Operators Per Month |
$69.75 |
| 20 Operators Per Month |
$259.00 |
| Max # of Operators |
Unlimited |
| Features |
| Online/Offline Status |
Yes |
| Auto Web Image Change Controls |
Yes |
| Online/Offline Messaging System |
Yes |
| Built-In Chat Buttons/Images |
Yes |
| Customizable Chat Buttons |
Yes |
| Remote Administration |
Yes |
| Chat Operators Conveniences: |
|
| Knowledge Base Software & Search Engine |
Yes |
| Operator to Operator Chat |
Yes |
| Multiple Chat Sessions |
Yes |
| Single-Operator, Multi-Location Capability |
Yes |
| Sound Alerts |
Yes |
| Visual Alerts |
Yes |
| Built-In Spell Checker |
Yes |
| Preview Text Before Viewer Sends Message |
Yes |
| Operator Custom Chat-Room Meeting Capability |
Yes |
| Chat Customer Convenience: |
|
| Email Chat Transcript |
Yes |
| Co-Web Browsing |
Yes |
| "Call-Now" Option |
Yes |
| Tracking Abilities: |
|
| Visitor History/Transcripts |
Yes |
| Customer Support: |
|
| Live Chat Support |
Yes |
| Email Support |
Yes |
| Toll-Free Telephone Support |
Yes |
| Message Center (when Offline) |
Yes |
| Supported Configurations: |
|
| Windows Vista |
Yes |
| Windows XP |
Yes |
| Mac |
Yes |
| Cell-Phone/Mobile Operator Capabilities |
Yes |
| Traffic Monitoring Abilities: |
|
| Proactive Invitation** |
n/a |
Other Sales/Customer Service Tools
(additional costs apply) |
|
Live Chat Retrieval Center
(Outsourcing Chat Pick-Up) |
Yes |
| Phone "On-Hold" Music with Voice-Over |
Yes |
| Website Music with Voice-Over |
Yes |
n/a: Not Available
* Minimum of 3 Operators
** PGI strongly believes that "Proactive Chat" implemented by a company is an intrusion and does not service as an effective customer service/sales tool.
